EU Customers: Please be aware, We do not apply UK tax/Vat to Eu destinations. However, goods will be subject to local import duties and taxes which will be levied when the order reaches the delivery address. You are responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. (For further information please contact your local customs office before placing your order) Failure to pay these charges will result in your parcel being returned and a 15% restocking fee (of original invoice value) being applied to your order.
Postal Charges Include Postage & Packaging - Rates are estimates and will vary according to Value/ weight/volume and geographical locations.
United Kingdom. Highlands Islands, Northern Ireland, Isle of Man & Channel Islands.
Your parcel will be dispatched via next day courier (DPD) or Royal Mail surface mail depending on the value or Geographical location. From £2.99 Royal Mail Standard (Letter/Large Letter/Small Parcel/UK Mainland) Large/Heavy parcels over 2kg DPD £4.99: Upto £9.99 For NI, Eire IOM & Other offshore or highland locations depending on parcel weight/value: Royal Mail packages are only dispatched on Tuesday & Thursday's.
POSTAGE & PACKAGING.
Most Eu locations Sweden, Finland, Swiss, Germany, France, Denmark, Low Countries, Italy, Spain & Portugal Eu & UK parcel orders are dispatched via DPD Tracked Courier or Royal Mail depending on weight or Value.
International & Rest Of World orders are dispatched via Royal Mail TNT UPS or DHL Worldwide service.
USA & Canada. Please Email details of your requirements.
Sorry, Due to Rhos/EPA limitations we cannot ship braking, suspension, or exhausts to the USA or Canada.
Shipping charges quoted on our website when ordering are weight based "Single consignment" estimates only and the shipping charges may be higher outside of the EU! We will confirm the actual postage costs by email to you UNLESS the postage costs are already within the scope of the quotation displayed at the checkout stage. Multiple parcel orders for Large bulky Items such as top boxes & Trax side cases may have to be charged an additional tariff according to the number of parcels or weight of the consignment. Please email for futher details.
European Union.
Tariffs may vary within the EU depending on the service to a particular geographical location. Eg, Remote areas or EU Offshore Islands. Parcels are only dispatched on weekdays - Not Sat or Sun.
Other Destinations. Australia New Zealand Etc.
Minimum £15.00 (Some areas) Upwards of £50.00 depending on the weight/volume of the consignment. Non UK destinations are exempt of UK Sales Tax (VAT) and this Tax will be deducted from the website price at the checkout. Customers residing outside of UK are responsible for local customs & Import duties.
Please email for a postal price quote for "Non Specified" Locations.
DISPATCH & DELIVERY: Once we have confirmed your order and received payment for the goods, your order will be dispatched subject to availability from our suppliers & manufacturers as stock levels vary with seasonal demand. Please email us to check availability of parts prior to ordering if your order is of a time sensitive nature.
“Our aim is to dispatch your order within 48 hours. But, If an item is out of stock or, if you have ordered a non stocked or Special order item, then we will endeavour to contact you by email or phone to arrange an alternative dispatch date or, a "refund”
Please notify us if your order is time sensitive, as it could take longer for us to contact you during busy periods!
Sorry, we cannot accept Icheques or Money orders.
If your order is confirmed and paid for by 10.00am Monday to Thursday then under normal conditions (Subject to stock availability!) you could receive next (working) day delivery. (depending on Royal Mail or Courier)
Delivery will be made by the most appropriate method according to the value/weight of goods ordered. This could be First Class Post, DPD Courier, UPS, TNT or other reputable parcel carrier.
Combinations of these methods may be used for orders that are part-dispatched. There is no additional charge for part-dispatched orders.
We cannot guarantee delivery for a certain day or time but you can normally expect delivery within 48 hours for most "Stocked items" If any items are out of stock, we will try to inform you of an expected delivery date or offer a refund of any payment.
Our business hours of opening are between 10.00am to 4.00pm Monday to Thursday. But orders may be placed online 24/7.
As we are an Internet-only company, our premises are not open to the general public.
Holiday notices will be posted on the main page of this site in advance.
Returns: No merchandise may be returned for credit or adjustment without authorization in writing.
Supply errors must be reported within 14 days of delivery. When goods are supplied in error or arrive damaged we will cover all shipping costs and exchange or credit in full. Goods may be returned within 14 working days of delivery for refund, cancellation or exchange, the purchaser must cover the cost of return postage.
If goods are returned after being in the customers possession for more than 14 working days this will incur a 15% restocking/handling fee. Goods must be returned unused and with their original packaging, it should be noted that the purchaser has a duty of care whilst the goods are in their possession and they should be thoughtfully packaged for the return shipment. All returns should have a covering note with the invoice number clearly marked.
Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.
MotoBatt batteries are supplied with individual manufacturers warranty against defects and are not returnable if ordered incorrectly/No longer required.
Please be aware that luggage systems are not guaranteed to be waterproof. Some water "Ingress" is to be expected unless the goods are described as "Waterproof" we will not consider water ingress as faulty goods or a manufacturing defect. Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these electrical parts cannot be returned for refund.
